1 My practice is regulated by the Faculty Office of the Archbishop of Canterbury
The Faculty Office
1 The Sanctuary
London SW1 3JT
Telephone 020 7222 5381
Email – faculty.office.org.uk
Website – www.facultyoffice.org.uk
2 If you are dissatisfied about the service you have received please do not hesitate to contact me.
3 If I am unable to resolve the matter you may then complain to The Notaries Society (of which I am a member) who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
4 In that case please write (but do not enclose any original documents) with full details of your complaint to The Notaries Society, P O Box 1023 Ipswich IP1 9XB.
If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society on 01473 622438 for assistance.
5 Finally, even if you have your complaint considered under the Complaints Procedure, and if you are not happy with the result, you may, at the end of that procedure or after a period of eight weeks from the date you first notified me you were dissatisfied, make your complaint to
The Legal Ombudsman
P O Box 6806
Wolverhampton WV1 9WJ
Tel: 0300 555 0333.
6 If you decide to make a complaint to the Legal Ombudsman you must refer the matter to the Ombudsman within six months of the conclusion of the complaint process