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Complaints

1       My practice is regulated by the Faculty Office of the Archbishop of Canterbury

The Faculty Office

1 The Sanctuary

Westminster

London  SW1  3JT

Telephone   020 7222  5381

Email  –  faculty.office.org.uk

Website  –  www.facultyoffice.org.uk

2       If you are dissatisfied about the service you have received please do not hesitate to contact me.

3       If I am unable to resolve the matter you may then complain to The Notaries Society (of which I am a member) who have a Complaints  Procedure which is approved by the Faculty Office.   This procedure is free to use and is designed to provide a quick resolution to any dispute.

4       In that case please write  (but do not enclose any original documents) with full details of your complaint to  The Notaries Society, P O Box 1023 Ipswich  IP1  9XB.

If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society on 01473  622438  for assistance.

5       Finally, even if you have your complaint considered under the Complaints Procedure,  and if you are not happy with the result, you may,  at the end of that procedure or after a period of eight weeks from the date you first notified me you were dissatisfied, make your complaint to

The Legal  Ombudsman

P O Box  6806

Wolverhampton  WV1  9WJ

Tel:  0300  555  0333.

Email:  enquiries@legalombudsman.org.uk

Website:  www.legalombudsman.org.uk

6       If you decide to make a complaint to the Legal Ombudsman you must refer the matter to the Ombudsman within six months of the conclusion of the complaint process