Complaints
1 My practice is regulated by the Faculty Office of the Archbishop of Canterbury
The Faculty Office
1 The Sanctuary
Westminster
London SW1 3JT
Telephone 020 7222 5381
Email – faculty.office.org.uk
Website – www.facultyoffice.org.uk
2 If you are dissatisfied about the service you have received please do not hesitate to contact me.
3 If we are unable to resolve the matter you may then complain to The Notaries Society (of which I am a member) who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
4 In that case please write (but do not enclose any original documents) with full details of your complaint to:-
The Secretary of the Notaries Society,
PO Box 7655,
Milton Keynes MK11 9NR
Email – secretary@thenotariessociety.org.uk
Tel — 01908 803527
If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
5 Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may, at the end of that procedure or after a period of 6 months from the date you first notified me you were dissatisfied, make your complaint to
the Legal Ombudsman* if you are not happy with the result:
The Legal Ombudsman
P O Box 6806
Wolverhampton WV1 9WJ
Tel: 0300 555 0333.
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
*Certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman — please refer to the Legal Ombudsman Scheme Rules or consult the
Faculty Office.
6 If you decide to make a complaint to the Legal Ombudsman you must refer the matter to the Ombudsman:-
* Within six months of receiving a final response to your complaint AND
* Six years from the date of act/omission: or
* Three years from when you should have reasonably known there was cause for
complaint (only if the act or omission took place more than six years ago).
The Act or omission, or when you should have reasonably known there was cause for complaint, must have been after 5th October 2010