Complaints

1       My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury

The Faculty Office
1, The Sanctuary
Westminster
London  SW1  3JT
Telephone   020 7222  5381
Email  –  faculty.office@1thesanctuary.com
Website  –  www.facultyoffice.org.uk

2       If you are dissatisfied about the service you have received please do not hesitate to contact me.

3       If we are unable to resolve the matter you may then complain to The Notaries Society (of which I am a member) who have a Complaints  Procedure which is approved by the Faculty Office.   This procedure is free to use and is designed to provide a quick resolution to any dispute.

4       In that case please write  (but do not enclose any original documents) with full details of your complaint to:-

The  Secretary of the Notaries Society,
PO Box 1023,
Ipswich 1P1 9XB
Email – secretary@thenotariessociety.org.uk

If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.

5       Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure,  you may,  at the end of that procedure or after a period of 8 weeks from the date you first notified me you were dissatisfied, make your complaint to the Legal Ombudsman if you are not happy with the result:

The Legal Ombudsman
P O Box  6806
Wolverhampton  WV1  9WJ
Tel:  0300  555  0333.
Email:  enquiries@legalombudsman.org.uk
Website:  www.legalombudsman.org.uk

6       If you decide to make a complaint to the Legal Ombudsman you must refer the matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably known there was cause for complaint.