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Complaints

1       My practice is regulated by the Faculty Office of the Archbishop of Canterbury

The Faculty Office

1 The Sanctuary

Westminster

London  SW1  3JT

Telephone   020 7222  5381

Email  –  faculty.office.org.uk

Website  –  www.facultyoffice.org.uk

2       If you are dissatisfied about the service you have received please do not hesitate to contact me.

3       If we are unable to resolve the matter you may then complain to The Notaries Society (of which I am a member) who have a Complaints  Procedure which is approved by the Faculty Office.   This procedure is free to use and is designed to provide a quick resolution to any dispute.

4       In that case please write  (but do not enclose any original documents) with full details of your complaint to:-

The  Secretary of the Notaries Society,

PO Box 7655,

Milton Keynes MK11 9NR

Email – secretary@thenotariessociety.org.uk

Tel —  01908  803527

If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office   for assistance.

5       Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure,  you may,  at the end of that procedure or after a period of 6 months from the date you first notified me you were dissatisfied, make your complaint to

the Legal Ombudsman* if you are not happy with the result:

The Legal  Ombudsman

P O Box  6806

Wolverhampton  WV1  9WJ

Tel:  0300  555  0333.

Email:  enquiries@legalombudsman.org.uk

Website:  www.legalombudsman.org.uk

*Certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman —  please refer to the Legal Ombudsman Scheme Rules  or consult the

Faculty  Office.

6       If you decide to make a complaint to the Legal Ombudsman you must refer the matter to the Ombudsman:-

*      Within six months of  receiving a final response to your complaint AND

*      Six years from the date of act/omission: or

*      Three years from when you should have reasonably known there was cause for

complaint (only if the act or omission took place more than six years ago).

The Act or omission, or when you should have reasonably known there was cause for complaint, must have been after  5th October 2010